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"I guess they were asking questions that she couldn't answer," said Ed.
Investigators discovered the driver stopped right on the line between the county and the city's jurisdiction. Operators for each department thought the other had the call and canceled their crews.
Law enforcement still hadn't arrived on scene.
falling on deaf ears
so to communicate and see what went wrong and where we can improve in the future.
sending the deputy.
"Part of 911 is to be able to coordinate agencies," said Lt. Jennifer Soto with the Fort Myers Police Department, "That we can respond in these situations Lv Case
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By then, more than half an hour had passed since the initial call. The operator couldn't tell Karen when police would arrive.
"She kind of scolded me," said Karen about the office who arrived on scene, "I said well we didn't know he was diabetic. And I don't know what we could have done if would have known. You know we thought help was going to come."
"When we go back and really look at things the deputy should have never been canceled off that call," said Lt. Larry King with the Lee County Sheriff's Office.
Ed kept following the driver while Karen described to the 911 operator what the driver was doing. Karen also called out passing street names and landmarks.
While Ed was already on the line with the Lee County Sheriff's Office, Fort Myers police transferred Karen's call to the Sheriff's Office. The operator on the line with Ed said Fort Myers Police would respond. At the same time, Karen was on the line with an operator who said the sheriff's office would respond.
"Suddenly he just Louis Vuitton Eva Bag stopped in the middle of the road," said Karen, "So at that point Ed got out of the car."
Both departments say they will use this call to train operators to make sure this doesn't happen again.
came. Nobody came. So I called 911 back again," said Karen.
He told WINK NEWS because it was on that jurisdictional boundary, protocol is to continue Crossbody Louis Vuitton Bags
"Basically the guy look almost looked like he passed out," Ed said, describing what he saw when he approached the car. "The car door was locked. I banged on the car window the guy looked at me. I yelled at him 'Open the door. Open the door.'"
CALL FOR ACTION started asking questions about this call and both Fort Myers Police and the Lee County Sheriff's Office took action. Both departments investigated the incident.
When police and EMS finally arrived on scene, they discovered the driver wasn't drunk. He was having a diabetic attack.
So several other witnesses starting calling 911. One of those callers brought her cell phone to Ed.
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